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Concierge Desk

We offer assistance with sightseeing, transit information, ticket purchases and so on.
Our concierge will be delighted to make your stay in Kobe a more comfortable one.

Service Information

Tourist Information Service

We can arrange for sightseeing taxis and cruises, and provide information on golf courses, etc.

Tickets to tourist attractions, facilities, etc. *We offer tickets at discounted prices.

  • Kobe City Fun Pass coupons
  • Kobe Animal Kingdom admission tickets
  • Suma Aqualife Park admission tickets
  • Himeji Central Park admission tickets
  • The Shin-Kobe Ropeway round trip tickets + Kobe Nunobiki Herb Gardens admission tickets
  • Kobe-Kansai Airport Bay Shuttle Boat ticket
  • Ticket for Concerto (Cruise)
  • Ticket for Luminous (Cruise)
  • Ticket for Fantasy (Cruise)
  • Ticket for Taiko no Yu (Onsen Day Spa)
  • Ticket for Manyo Club (Onsen Day Spa)
  • Universal Studios Japan "1 Day Studio Pass" *not discounted

Sales of various bus tickets and acceptance of reservations

  • Kobe City regular sightseeing bus
  • Direct bus service to Universal Studios Japan
  • Nagoya intercity bus
  • Okayama intercity bus

Sales of hotel gift certificates and event tickets

Hotel gift vouchers 1,000 - 5,000 yen each
Portopia Hotel accommodation vouchers 30,000 yen / each (two guests / one night / 1 room / breakfast included)
Portopia Hotel dinner ticket 10,000 yen / each
Portopia Hotel original aroma goods
"ever blue"
Air Mist
Aroma Stone & Oil Mini Set
1,296 yen each

Laptop rental

1,030 yen per day for overnight guests (tax included, additional 1,030 yen per day afterward)
*KINGSOFT Office software installed on laptop. Combo drive installed, Memory stick readable, no FDD.
*We have a limited number of units, so advance reservations are recommended.


NTT telegram fee + 10% service charge + consumption tax

*All the above rates include tax.

Contact us