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Broadband Internet

At Kobe Portopia Hotel, we offer an environment in which you can easily connect to the Internet in all rooms, banquet halls, and Portopia Hall.
Having the same virtual LAN (V-LAN) setting for guest rooms and banquet halls enables creation of a dedicated virtual network for our guests.
Also, with a dedicated optical link to Kobe Convention Center (Kobe International Conference Center / Kobe International Exhibition Hall), we can accommodate large-scale conferences, etc.

Areas with Internet service

Area Connection fee
Main Building 25-28F guest rooms Wired LAN / Wireless LAN (Wi-Fi) Free
Main Building 26F Oval Club Lounge
Other guest rooms Wireless LAN (Wi-Fi)
Main Building 1F Lobby
Main Building 2F Bar L'Estacade
Banquet halls Wired LAN [Wireless LAN available] Fee charged

Wireless LAN (Wi-Fi)

We offer complimentary Wi-Fi Internet access for guests using laptops, tablets or smartphones.

Guest rooms

Staff inform guests of the access point (SSID) and password for their rooms.

Main building 1F Lobby

Customers using the hotel
Please ask the concierge or a reception desk staff for the network SSID and password.

Main Building 2F Bar L'Estacade

Please ask a bar staff member for the access point (SSID) and password.

Wired LAN

Just connect the cable to your computer to use the Internet.
We have a virtual LAN (V-LAN) setting for each guest room / banquet hall, and there is no need to worry about unauthorized access by others.

VPN IPSec and PPTP standard specification compatibility

  • The system is partially incompatible with specifications with unique security features added by manufacturers.
  • Please inquire about connections requiring fixed IP addresses.
  • When connecting multiple devices to the same server, no more than five devices can be connected.

*Service may not be available depending on guests’ computer or device environments and various settings.
*The hotel is unable to offer any support regarding guests’ computer or device environments and various settings.
*Guests are responsible for safeguarding and managing the security of any computers or devices they connect to the network.
*Communication speed varies depending on guests’ computer or device environments and the degree of network congestion.
*We will suspend service without advance notice if we judge that it will cause inconvenience for other guests due to virus infection, use of file-sharing software, etc.
*We are not responsible for any loss or damage caused by unexpected trouble or service suspension due to emergency maintenance, etc.
*If you have any questions about the connections in the guest room or lobby, please ask the concierge desk or reception desk.
*Please consult a sales representative for information about using the Internet in the banquet halls.

Inquiries

+81-78-302-1111
24-hour reception

Inquiries about usage at the banquet hall

+81-78-302-1130
Weekdays 9:00 a.m. - 7:00 p.m.
Saturdays, Sundays, National Holidays 10:00 a.m. - 5:00 p.m.

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