What is the deadline for canceling my reservation?
There is no charge for cancellations received two days in advance of the date of stay.
For notification less than two days in advance, the charges are: 20% for cancellations 1 day before, 80% on the date of stay, and 100% for a no-show.
When is check-in/check out?
Is it possible to check-in/check- out in the South Wing?
Check-in is 3:00 p.m. Check-out is 12 noon.
Check-in and check-out can only be done at the Front Desk on the 1st floor of the Main Building.
How many days in advance can a reservation be made?
Reservations can be made a year in advance.
Is there Internet available in the guest rooms?
Is wireless Internet available in the guest room or in the Main lobby?
There is free broadband Internet access by LAN cable available in the guest rooms. Currently, wireless Internet access is only available in the Oval Lounge on the 26th floor of the main building.
I wish to send my luggage by baggage delivery service. Where should I send it?
Baggage can be sent to:
Kobe Portopia Hotel - Front Desk
10-1 6-chome Minatojima Nakamachi
Chuo-ku, Kobe 650-0046 Japan Tel: (078) 302-1111
Please remember to label the baggage with the guest's name, the reservation name (if different from the guest name), dates of stay and contact phone number.
Is there laundry service available?
Regular laundry service picked up by 10 a.m. will be returned to the guest room by 6:00 p.m. the same day.
3-hour service is available from 8:30 a.m. until 3:00 p.m. and incurs a 50% extra charge. The clothing can be delivered to the guest room about three hours from the time of pickup.
Is it possible to leave my luggage before check-in?
Luggage may be left before or after check-in at the Cloak Room on the 1st floor of the Main Building
Are assistance dogs for guests with disabilities allowed?
Assistance dogs are allowed.
We will be celebrating a birthday during our stay. Is it possible to order a cake or flowers?
Please contact us by telephone or e-mail at least three days in advance. We are pleased to make special arrangements for birthday cakes or flowers during your stay.
Is it possible to put my name on a waiting list for a guest room?
The Kobe Portopia Hotel does not have a waiting list policy. Thank you for your understanding.
Is it possible to check-in early or check-out late?
Early check-in and late check-out is possible for a surcharge. Please call our Reservations Department to confirm availability for your particular dates of stay.
Where can guests have breakfast?
Breakfast is available at our hotel restaurants or from Room Service.
For guests with early morning departures, a takeout sandwich box can be prepared. Please place your order with Room Service by 10 PM the night prior to check-out.
How much is overnight parking?
Overnight parking charges per vehicle are:
1 night ? 500 yen, 2 nights ? 1,000 yen, 3 nights ? 1,500 yen, 4 nights or more ? 2,000 yen. In and out privileges are permitted.
There is complimentary parking for guests staying at the Oval Club, suite rooms, or for guests with special accommodation packages which includes parking.
Please note that cars leaving the parking lot after 2 PM on the day of check-out will incur an additional 500 yen charge.
Can I give my friend an overnight stay as a present?
The Guest Service Salon in the Main Lobby has gift certificates from 30,000 yen and up available for purchase.
Can I pay for my hotel room online by credit card?
The hotel does not accept online payments by credit card.
What is an extra bed?
An extra bed is a portable bed that is available for use when the number of guests per room exceeds the standard number of people for that room type.
Are there baby beds available?
There are 7 baby beds available on a first come, first served basis. The charge is 1,155 yen per night (inclusive of tax and service charge).
Are there charges for children?
When children sleep in the beds provided in the room, there is no additional charge, except for Oval Club rooms. The Oval Club surcharge is ¥2,310 per school-aged child.
Where can I check in if I am staying on the Oval Club Executive Floors?
Oval Club guests arriving by 9 p.m. may check in at the Executive Lounge on the 26th floor of the Main Building. Oval Club guests arriving after 9 p.m. are asked to check-in at the Front Desk on the 1st floor.
Where can I buy the shampoo that is provided in the guest rooms?
The shampoo provided in the guest rooms is Takara Belmont Natural Jojoba Hair Soap. It is available for purchase at Sunporto, the gift shop located inside the Kobe Portopia Hotel. A 240 ml bottle of shampoo and a 140g bottle of hair rinse costs 2,310 yen.
Are there non-smoking rooms available?
Yes, there are. However, as they are limited in number, please request a non-smoking room when making your reservation. We highly recommend a stay in the Healing Rooms, which are all non-smoking for maximum therapeutic benefits.
Are there Japanese style rooms available?
There are 4 Japanese style rooms available in the Main Building (7F) and 5 combination Western-Japanese rooms available in the South Wing. Please consult with our Reservations Specialists for details.
Are there rooms for mobility impaired guests?
The Kobe Portopia Hotel has a guest room that is designed for universal access. Please consult with our Reservations Specialists for details.
What are the hours for Room Service?
Room Service is available from 7 a.m. to 1 a.m. The breakfast menu is available from 7 to 11 a.m. and the lunch and dinner menus are available from 11 a.m. to 1 a.m. The late night dinner menu is available from 9 p.m. to 1 a.m.
Are there video players or DVDs in the guest rooms?
All Oval Club rooms have VHS and DVD players. The Healing Rooms are also equipped with DVD players. Please consult with our Reservations Specialists for details.
Do you have quad rooms available?
There are quad rooms (accommodation for 4 persons) in the South Wing.
Does the hotel have yukata or pajamas for guest use?
Pajamas are provided in all guest rooms. Some rooms also have bathrobes for guest use.
Children's sleepwear is available on a limited basis. Please inquire when making your reservation.