There is no charge for cancellations received two days in advance of the date of stay.
For notification less than two days in advance, the charges are: 20% for cancellations 1 day before, 80% on the date of stay, and 100% for a no-show.

Check-in is 3:00 p.m. Check-out is 12 noon.
Check-in and check-out can only be done at the Front Desk on the 1st floor of the Main Building.

Reservations can be made a year in advance.

There is free broadband Internet access by LAN cable available in the guest rooms. Currently, wireless Internet access is only available in the Oval Lounge on the 26^th floor of the main building.

Baggage can be sent to:
Kobe Portopia Hotel - Front Desk
10-1 6-chome Minatojima Nakamachi
Chuo-ku, Kobe 650-0046 Japan Tel: (078) 302-1111

Please remember to label the baggage with the guest's name, the reservation name (if different from the guest name), dates of stay and contact phone number.

Regular laundry service picked up by 10 a.m. will be returned to the guest room by 6:00 p.m. the same day.

3-hour service is available from 8:30 a.m. until 3:00 p.m. and incurs a 50% extra charge. The clothing can be delivered to the guest room about three hours from the time of pickup.

Luggage may be left before or after check-in at the Cloak Room on the 1st floor of the Main Building

Assistance dogs are allowed.

Please contact us by telephone or e-mail at least three days in advance. We are pleased to make special arrangements for birthday cakes or flowers during your stay.

The Kobe Portopia Hotel does not have a waiting list policy. Thank you for your understanding.

Early check-in and late check-out is possible for a surcharge. Please call our Reservations Department to confirm availability for your particular dates of stay.

Breakfast is available at our hotel restaurants or from Room Service.
For guests with early morning departures, a takeout sandwich box can be prepared. Please place your order with Room Service by 10 PM the night prior to check-out.

Overnight parking charges per vehicle are:
1 night – 500 yen, 2 nights – 1,000 yen, 3 nights – 1,500 yen, 4 nights or more – 2,000 yen. In and out privileges are permitted.

There is complimentary parking for guests staying at the Oval Club, suite rooms, or for guests with special accommodation packages which includes parking.

Please note that cars leaving the parking lot after 2 PM on the day of check-out will incur an additional 500 yen charge.

The Guest Service Salon in the Main Lobby has gift certificates from 30,000 yen and up available for purchase.

The hotel does not accept online payments by credit card.

An extra bed is a portable bed that is available for use when the number of guests per room exceeds the standard number of people for that room type.

There are 7 baby beds available on a first come, first served basis. The charge is 1,155 yen per night (inclusive of tax and service charge).

When children sleep in the beds provided in the room, there is no additional charge, except for Oval Club rooms. The Oval Club surcharge is ¥2,310 per school-aged child.

Oval Club guests arriving by 9 p.m. may check in at the Executive Lounge on the 26^th floor of the Main Building. Oval Club guests arriving after 9 p.m. are asked to check-in at the Front Desk on the 1^st floor.

The shampoo provided in the guest rooms is Takara Belmont Natural Jojoba Hair Soap. It is available for purchase at Sunporto, the gift shop located inside the Kobe Portopia Hotel. A 240 ml bottle of shampoo and a 140g bottle of hair rinse costs 2,310 yen.

Yes, there are. However, as they are limited in number, please request a non-smoking room when making your reservation. We highly recommend a stay in the Healing Rooms, which are all non-smoking for maximum therapeutic benefits.

There are 4 Japanese style rooms available in the Main Building (7F) and 5 combination Western-Japanese rooms available in the South Wing. Please consult with our Reservations Specialists for details.

The Kobe Portopia Hotel has a guest room that is designed for universal access. Please consult with our Reservations Specialists for details.

Room Service is available from 7 a.m. to 1 a.m. The breakfast menu is available from 7 to 11 a.m. and the lunch and dinner menus are available from 11 a.m. to 1 a.m. The late night dinner menu is available from 9 p.m. to 1 a.m.

All Oval Club rooms have VHS and DVD players. The Healing Rooms are also equipped with DVD players. Please consult with our Reservations Specialists for details.

There are quad rooms (accommodation for 4 persons) in the South Wing.

Pajamas are provided in all guest rooms. Some rooms also have bathrobes for guest use.

Children's sleepwear is available on a limited basis. Please inquire when making your reservation.