Is there a convenience store in the hotel?
There are no convenience stores in the hotel.
There is a Lawson store about a 5-minute walk away (open 7:00 a.m. to 11:00 p.m.) and a 7-11 about a 10-minute walk away (open 24 hours).
Does the hotel have an ATM machine?
There are no ATM machines in the hotel, but there are a few within walking distance. Guests with overseas ATM cards may use the Seven Bank ATM machine at 7-11 (open 24 hours).
Can foreign currency be used at the hotel?
Foreign currency cannot be used for payments at the hotel or its facilities. However, hotel guests can exchange foreign currency (US dollars, Australian dollars, Canadian dollars, British pounds, or Euros) for Japanese yen at our Front Desk Cashier.
Do you have a business center? What kinds of services are available?
The Hotel's business center is located in the Guest Service Salon (Main Building 1F). Please click here for details about business services and fees.
Do you rent mobile phones?
Guests of the Kobe Portopia Hotel may rent mobile phones. A security deposit of ¥20,000 is required. The rental fee is ¥1,000 per 24 hours. Prepaid calling cards are available for purchase (¥1,000/¥3,000). International calls can be made and received, but the phones are not capable of SMS text messaging.
Is there a package delivery service in the hotel?
There is a Yamato Transport counter in the Guest Service Salon on the ground floor of the Main Building (open 8:00 a.m. to 8:00 p.m.)
Is there a swimming pool at the hotel?
There is an indoor swimming pool (Main Building, 4F) and a seasonal outdoor swimming pool (South Wing, 4F). Please note that there is a fee to use the swimming pool and other fitness facilities.
I'd like to use the fitness center during my stay. Can I borrow workout clothes and gym shoes?
Complimentary rental of workout clothing, socks, training shoes and swimwear is available.
Are there Kobe Portopia Hotel souvenirs for sale?
Sunporto offers souvenirs of our mascot Poppee (stuffed toys, pens, and mobile phone charms).
Where can I buy cold medicine?
Sunporto carries a variety of over the counter medicines.
It is located in the South Wing hallway.
Does the hotel have a florist?
Fresh floral arrangements and bouquets are available at Hibiya Kadan flower shop in the shopping arcade (Main Building, 1F).
Does the hotel have a beauty salon?
Royal Midori is a beauty salon on the 2nd floor of the Main Building.
They are closed every Tuesday.
Can guests in wheelchairs get haircuts at the barber shop?
The barber shop Aso (Main Building, 2F) can accommodate guests in wheelchairs. Please contact the hotel staff if you require assistance to go to the barber shop.