FAQ about Facilities and Services

Q1Is there a convenience store in the hotel?

There are no convenience stores in the hotel.

There is a Lawson store about a 5-minute walk away (open 7:00 a.m. to 11:00 p.m.) and a 7-11 about a 10-minute walk away (open 24 hours).

Q2Does the hotel have an ATM machine?

There are no ATM machines in the hotel, but there are a few within walking distance. Guests with overseas ATM cards may use the Seven Bank ATM machine at 7-11 (open 24 hours).

Q3Can foreign currency be used at the hotel?

Foreign currency cannot be used for payments at the hotel or its facilities. However, hotel guests can exchange foreign currency (US dollars, Australian dollars, Canadian dollars, British pounds, or Euros) for Japanese yen at our Front Desk Cashier.

Q4Do you have a business center? What kinds of services are available?

The Hotel's business center is located in the Guest Service Salon (Main Building 1F). Please click here for details about business services and fees.

Q5Do you rent mobile phones?

Guests of the Kobe Portopia Hotel may rent mobile phones. A security deposit of ¥20,000 is required. The rental fee is ¥1,000 per 24 hours. Prepaid calling cards are available for purchase (¥1,000/¥3,000). International calls can be made and received, but the phones are not capable of SMS text messaging.

Q6Is there a package delivery service in the hotel?

There is a Yamato Transport counter in the Guest Service Salon on the ground floor of the Main Building (open 8:00 a.m. to 8:00 p.m.)

Q7Is there a swimming pool at the hotel?

There is an indoor swimming pool (Main Building, 4F) and a seasonal outdoor swimming pool (South Wing, 4F). Please note that there is a fee to use the swimming pool and other fitness facilities.

Q8Where can I buy cold medicine?

Sunporto carries a variety of over the counter medicines.
It is located in the South Wing hallway.